IT IS VERY IMPORTANT THAT THE DISK DRIVE BE PACKAGED PROPERLY TO ENSURE THAT MORE DAMAGE DOES NOT OCCUR DURING SHIPMENT. THIS WILL ASSURE THE GREATEST CHANCE FOR DATA RECOVERY:

Step 1:  Place the unit(s) in an anti-Static bag if possible.

Step 2:  Pack the drive in a proper box, at least 2 times the size of the drive. Use bubble wrap, foam, styrofoam nuggets in the box, make sure the device is well separated from this packeging materials.

Step 3:  Sign and include the completed order form print and submit online

Step 4:  Write your return address on the outside of the box. 

Step 5:  ALL packages should be shipped to our New Jersey facility:

Step 6:  Ship the package: FedEx, DHL, Certified U.S. Postal Service, courier, or any other traceable method.

Step 7:  Send tracking number to Canaan, email address is:  support@CanaanData.com.

Step 8:  Wait for notification of Canaan about package arrival.